At Olivia Tech Zone, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the following policy:
1. Refunds
You may request a refund within [30] days of purchase, provided the product is unused, in its original condition, and in the original packaging. To process a refund, please contact us at [email protected].
2. Returns and Exchanges
Returns and exchanges are accepted within [30] days of purchase, as long as the product is in its original, unused condition. If you wish to exchange an item, please contact us within the return window.
3. Warranty
We provide a [12]-month warranty on our products, covering manufacturing defects. If your product becomes faulty during the warranty period, please contact us for a return or exchange.
4. Non-returnable Items
Certain items, such as customized products or digital downloads, may not be eligible for returns. Please verify the product details before purchase.
5. Shipping Costs
For returns and exchanges, customers are responsible for shipping costs unless the product is faulty or damaged upon arrival.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed in the form of cash.
For further assistance with returns or exchanges, please contact us at:
Email: [email protected]